FAQs

1. How can I contact you?

You can contact us by sending an email to flexifurofficial@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure the best quality and variety for our customers.

3. What is your refund policy?

We have a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your item. Please refer to our refund policy for more details.

4. How long does shipping take?

Shipping times may vary depending on the product and your location. On average, it takes 7-20 business days for our products to be delivered. Please note that due to the current global situation, there may be some delays beyond our control.

5. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please be aware that customs fees and import taxes may apply depending on your country's regulations. These fees are the responsibility of the buyer.

6. Can I track my order?

Yes, you can track your order. Once your order is shipped, we will provide you with a tracking number. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.

7. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.

8. Are your products safe for pets?

Yes, our products are designed with the safety and well-being of pets in mind. We source our products from reputable suppliers who prioritize the health and comfort of animals. However, it is always important to supervise your pets while using any new products.

9. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for certain products. If you are interested in purchasing a large quantity of items, please contact us at flexifurofficial@gmail.com to discuss pricing and availability.

10. How do I return a product?

If you would like to return a product, please contact us at flexifurofficial@gmail.com within 30 days of receiving your item. We will provide you with further instructions on how to proceed with the return. Please note that return shipping costs are the responsibility of the buyer.